At Clara Crest, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund policy. Please read the details below to understand our process.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• A return request must be initiated within 7 days from the date of delivery.
• The product must include all original accessories, tags, and labels.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used, damaged, or altered products.
• Items without original packaging or missing accessories.
• Personalized or customized products.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email [[email protected]] within 7 days of receiving your order with your order details and reason for return.
2. Approval & Instructions: If your return is approved, we will provide return shipping instructions.
3. Return the Product: You must send the item back within 5 days of receiving return approval.
4. Inspection & Processing: Once we receive the returned item, we will inspect it and process the refund if eligible.

4. Refund Process

• Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.
• Any shipping fees paid during the original order are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund after verification.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please contact us at [[email protected]].

7. Contact Us

For any return or refund inquiries, reach out to us at [email protected].