At Clara Crest, we are committed to delivering high-quality travel accessories, camping gear, fishing gear, hiking essentials, and travel tech to our customers worldwide. Please read our shipping policy carefully to understand how we process and handle orders.

1. Order Processing

• All orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods

We partner with reliable courier services to ensure safe and secure delivery. The available shipping methods will be displayed at checkout based on your location.

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package and check the latest updates on its delivery status.

4. Shipping Fees

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Any additional taxes, duties, or customs fees imposed by your country are the customer’s responsibility.

5. Lost or Stolen Packages

Clara Crest is not responsible for lost or stolen packages once they are marked as delivered by the courier. If you experience any issues, please contact the shipping carrier for assistance.

6. Damaged Shipments

If your order arrives damaged, please contact us at [[email protected]] within 48 hours of delivery with clear photos of the damaged product and packaging. We will review your case and arrange for a replacement if necessary.

7. Contact Us

For any shipping-related inquiries, please reach out to us at [email protected].